Retail Store Keyholder

Company Description

Cambridge Satchel celebrates brilliant British craftsmanship and fantastically interesting leather goods. Inspired by styles from the past and made perfect for today, we are a brand that values tradition and innovation in equal measure.

Role Description

This is a 22 hour, part-time, role for a Keyholder at Cambridge Satchel for the opening of a brand-new store in the stunning Victoria Quarter. The Keyholder will be responsible for managing daily store operations, providing exceptional customer service, ensuring a seamless customer experience, and maximizing retail sales.

Key Responsibilities

·      Support the Management team in driving sales and maximising opportunities in the store whilst working together to meet targets.

·      Carry out opening and closing processes with required.

·      Provide exceptional customer service as standard across all areas of the business

·      Ensure high levels of security are maintained at all times.

·      Maintain excellent housekeeping and visual standards in store.

·      Identify current and future customer requirements.

·      Support the Managers in the day to day running of the store.

·      Maintain the reputation of the Cambridge Satchel Brand.

·      Be enthusiastic, energetic and confident at all times

·      Maximise sales, achieve sales targets and increase profit.

·      Constantly develop knowledge of product, new lines, promotions etc to assist customers to the best of your ability.

·      Carry out repairs, embossing and care of leather goods on a daily basis

·      Support the London Management team, where required by supporting stores at multi sites

Personal requirements

·      Be passionate about The Cambridge Satchel Company and product

·      Have exceptional standards of customer service

·      Be a Brand Ambassador in both behaviours and grooming

·      Strong leadership skills

·      Organised and motivated

·      Confident, enthusiastic and energetic

·      Ability to prioritise and meet deadlines