Retail Store Supervisor

Company Description

Cambridge Satchel celebrates brilliant British craftsmanship and fantastically interesting leather goods. Inspired by styles from the past, the company creates products made perfect for today.

Role Description

This is a full-time on-site Supervisor role at Cambridge Satchel for the opening of a brand-new store in the stunning Victoria Quarter. The Supervisor will be responsible for overseeing daily operations, managing staff, ensuring quality control, and optimizing processes to meet production goals.

Key Responsibilities

·      Support the Store Manager in driving sales and maximising opportunities in the store whilst working together to meet targets.

·      Inspire the team to deliver a high standard of customer service, ensuring that every customer receives the best possible experience during his or her visit.

·      Working within a team you will be accountable for supporting all members, training colleagues and keeping within company guidelines and procedures.

·      Provide excellent service in store making sure that it is delivered from every member of staff

·      Understand store targets and strive to exceed them on each week and month

·      Communicate targets and key information to the team, making sure that the management message is received by all staff through daily briefs and updates

·      Manage the team to keep a high performance through individual and store sales in Store Managers absence.

·      Support and challenge the team to keep building customer relations and deliver perfect service

·      Build relationships within the team and throughout the company

·      Inspire teamwork and motivate staff to ensure good morale

·      Lead by example, ensuring the team are brand ambassadors

·      Assist with store reports and provide analysis of sales and customers

·      Maintain confidentiality of financial reports, targets and product

·      Identify key lines and use VM guides to ensure maximised sales opportunities

·      Maintain high standards on the floor at all times

·      Keep the store at its most commercial appropriate to the guidelines

·      Deal with customer enquiries and complaints in a timely and professional manner, at all times endeavouring to retain loyalty.

·      Follow company banking and cash handling procedures and be responsible for the security thereof

·      Contribute to a safe working environment by adhering to and implementing legislative health and safety requirements

·      Maintain a professional attitude at all times

·      Complete any reasonable duties as requested by the Company to develop the business, including but not limited to administration and supporting other sites within the business.

Personal requirements

·      Be passionate about The Cambridge Satchel Company and product

·      Have exceptional standards of customer service

·      Be a Brand Ambassador in both behaviours and grooming

·      Strong leadership skills

·      Organised and motivated

·      Confident, enthusiastic and energetic

·      Ability to prioritise and meet deadlines