Information Technology Support Assistant

We are currently looking for a entry level IT support Technician To assist the IT Manager with the maintenance and support of Mpac Lambert IT systems including installation and configuration of hardware and software and end-user support.

Key Responsibilities

Provide a Helpdesk service to all end-users by responding to issues over the telephone or at the end-users desk and maintaining a call log of helpdesk requests. This service will include trouble-shooting to identify potential issues with hardware as well as assisting end-users in the use of relevant software packages.

Install, configure and maintain the IT infrastructure including Hardware, Operating system, network connectivity, printing etc. This will include monitoring and analysis of servers; setting up of new hardware and installing authorised and anti-virus software and, in accordance with Mpac Lambert policy, testing all new products before they are applied to the business. This will ensure that all employees are able to carry out their work efficiently and effectively.

Carry out PC maintenance, repair and diagnostic activities including ordering of equipment and consumables as required, liaising with preferred supplier for purchase of laptop and desk top PCs. Maintain levels of consumables for printers and photocopiers taking appropriate meter readings as required. This will ensure that all employees are able to carry out their work efficiently and effectively and that they will not be prevented from doing this by lack of working equipment or consumables.

Ensure network integrity by installing new software onto test machines/network before rolling out to end-user PCs. Review any proposed upgrades before installation and make recommendations on suitability or otherwise for Mpac Lambert.

Regularly check network accounts and perform Active Directory clean-up to ensure that new users are correctly set up and that expired accounts are disabled to ensure against unauthorised use. Also review e-mail archiving on a quarterly basis, identifying and resolving any issues. This will ensure that the entire network is always achieving optimum performance and that end-users get the best benefit from Mpac Lambert IT systems.

Assist IT Systems Administrator with disaster recovery and business continuity provisions to ensure that, should Mpac Lambert systems fail for whatever reason, it can quickly recover and resume business activities without significant detriment to either itself or its customers.

Work with all Mpac Lambert colleagues to ensure compliance with ISO14001, ISO9001 and OHSAS18001 and support a culture of Lean and Continuous Improvement by complying with appropriate Standard Operating Procedures. This will ensure that Mpac Lambert retains its accreditation and maintains its position as a provider of high quality service and that its employees are working efficiently and safely.

Skills & Qualifications

IT Service Applications – MS Exchange Server 2013, SharePoint 2010/13, SQL 2008/2014, Active Directory, VPN Forcepoint, Wi-Fi, VLAN and WatchGuard Firewalls

Business Applications – Office 2010/2013/365, IT Service Desk, Dynamics AX, PowerShell/Scripting, SolidWorks CAD and MS Project

Mobile Device and Telephone Technologies – Apple iOS, Windows Mobile, Avaya IP Office

Operating Systems - Windows 7/8/10, Server 2008/2012/2016

IT Hardware - HP and Dell Client PCs, Servers and Storage