Business Improvements Manager (Office Manager)

Job ID: SS/49629

Job Advert: Business Improvements Manager (Office Manager)

Location: Leeds
Salary: Up to 40,000
Start Date: ASAP

The Company
Our client are a rapidly growing organisation based in Leeds and a leader in their sector. With an ambitious plan to triple their turnover in the coming years, they are on a steep growth trajectory. They are a forward-thinking, dynamic company, based close to Leeds City Centre.

As they continue to expand, they seek to recruit an ambitious, driven, and super organised Business Improvements Manager/Office Manager to drive the business forward.

The Role
This is a truly exciting opportunity for someone to shape and define their own role/job description within a rapidly growing business. Reporting directly to the Directors, day to day you'll take ownership of:

• Implementing new processes and procedures: Streamlining the operations and creating effective onboarding and training for new starters.
• Managing teams: Lead with authority, overseeing staff performance, ensuring deadlines are met, and instilling discipline across the office while fostering a collaborative environment.
• Becoming the "go-to" person: Acting as the backbone of the office, you'll be someone everyone can trust and respect, offering guidance and support to the entire team.
• Leading improvements: Continuously review and improve current practices, helping to drive efficiency and maintain our high standards.
• Excellence in Customer Service levels: You will ensure the teams and the wider business meet and exceed customer expectations and you will have an overview of customer wide functions within the business.
• Onboarding and induction - You will onboard and put together efficient induction processed for new starters, ensuring individual training is set up. You will then manage their employee life cycle with the business.

This is a role for a natural leader with experience managing teams and a passion for operational excellence. You'll need to be friendly but firm, highly organised, and able to handle multiple responsibilities while showing empathy and fairness.

Key Responsibilities:

• Develop and implement efficient processes and procedures across multiple growing departments.
• Oversee the customer order process, being aware of all customer projects and ensuring all elements are running smoothly
• Ensure smooth onboarding and training of new staff.
• Lead teams and ensure everyone is meeting deadlines.
• Work with the Directors to look at succession planning to support the evolving structure.
• Be the trusted figure people turn to for support and guidance.

Key Requirements:

• Proven experience managing teams, ideally within manufacturing or similar.
• Excellent organisational skills and a track record of process improvement.
• Ability to balance authority with empathy; you'll need to be approachable yet firm.
• Experience in a fast-paced environment, ideally within a business on a growth path.
• A natural "doer" who takes initiative and drives change.

This is an urgent role for which our client is recruiting now. If this sounds incredibly appealing and perfect for your next move - we'd love to hear from you.

Apply today! Send your CV and cover letter to (url removed) ASAP!