Litigation Co-ordinator

Do you want to help power your career and be part of an evolving energy industry?

An exciting opportunity has arisen for an enthusiastic Litigation Coordinator Litigation Coordinator to join our team.

The energy industry is advancing with investment in smart technology innovation and Northern

Powergrid, , as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and the businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront , of delivering a power network that meets the region’s needs now and in the future.

Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable

We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, and support net zero and create a greener energy future.

Along with a competitive salary between £25,774 –– £28,401 we we also offer great benefits such as;

• 25 days annual leave plus bank holidays
• Agile working
• Free car parking on site

We’re excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed. desire to succeed. Apply now and we’ll be in touch.

You will handle a specific case load for recovery of costs incurred as a result of as a result of damage caused to Northern Powergrid’s assets by third parties, and handle claims for resolution, received from other utilities for network damage. You’ll communicate with third parties by telephone and in writing, so will need excellent written & spoken communication skills, as well as time management.

Key Responsibilities

The successful candidate will be accountable for:

• Managing a case load of damage claims ranging from £100 to £1m+ in a timely manner within the Delegations of Authority.

• Establishing key customer contacts and manage down their debt
• Use of IT applications including Solcase, GIS, EamEam Spatial, OMS and OracleSpatial, OMS and Oracle

• Applying and understanding the principals of relevant legislation and guidance notes when handling damage claims.

• Handling technical and legal queries and disputes

• Identifying problematic claims and determining the best course of action

• Understanding the costing of damage repairs and the associated overheads

• Applying strong customer service skills when handling disputes/queries
• Supporting the claims admin. team and other litigation co--ordinators

• Progressing claims into Litigation for resolution

• Working closely with our external legal service providers

• Meeting with third parties or their representatives on occasions to resolve liability and/or quantum issues

Key Competencies

• Planning & Organising
• Written & Spoken Communication Skills
• Team Working
• Interpreting Information
• Decision Making
• Customer Service

Qualifications and Attributes

Essential Qualifications and Experience

• Minimum 2 A Levels grade C or above

OR NVQ Level 3 OR ONC in Business Management

• Knowledge of Microsoft Office applications

• Working as part of a team
• Proven written and spoken skills
• Customer service

Desirable Qualifications and Experience

• Previous claims/ insurance/ legal experience

Click here to apply today

Visit northernpowergrid .com/careers to find out more about this and other career opportunities

Posted:

27th August 2024

Closing date for applications:

*Please note, this role may close earlier due to volume of applications