Information Technology Support Coordinator

Join our dynamic IT team at 2plan Group as an IT Support Coordinator, where you'll be at the forefront of providing exceptional 1st and 2nd line support across our organisation. This vital role involves ensuring the seamless operation of our IT systems and infrastructure, catering to the needs of both 2plan staff and advisers.

Key Responsibilities:

• Deliver high-quality 1st and 2nd line support to our staff and advisers.
• Ensure all operational IT equipment is correctly configured and functioning.
• Apply security and patch updates as required.
• Manage digital assets and ensure reliable backup solutions for advisers.
• Efficiently handle support ticket work queues.
• Proactively manage issues and risks, escalating when necessary.
• Collaborate with 3rd party software vendors for support issue resolution.

Qualifications and Experience:

• Minimum 1 year of experience in 1st line technical support or helpdesk.
• Knowledgeable in IT hardware and software configurations.

Technical Skills:

• Essential: Microsoft Windows Family, Active Directory, System Monitoring tools, Office 365 Suite, Asigra Backup software.
• Advantageous: Microsoft SQL Administration, Microsoft Azure, Batch processes.

Knowledge:

• Strong understanding of IT Infrastructure and Operations.
• Familiarity with application systems, business areas supported, and integration of application components.
• Up-to-date with industry trends and new technologies.

Why us?

Launched in July 2007 we have continuously built on our strengths to become one of the leading wealth management firms in the UK. Our head office administration, technology and regulatory teams provide exceptional support to all our financial advisers around the country, enabling them to deliver the best possible service to clients. The client experience is paramount and all our advisers pride themselves on providing up-to-date advice and building long lasting, professional client relationships. We want all our clients to view 2plan wealth management as their trusted go-to adviser for their financial matters.

We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.