Customer Care Manager

• Customer Care Manager
• House Builder sector
• Leeds (on-site)
• 37,000 - 45,000

Client Details

Page Group are working with a well known national housebuilder in their search for a new Customer Care Manager to join them at their Leeds based offices (outskirts)

Description

• Support, Lead & Manage a team of customer care co-ordinators who support new build customers throughout their journey
• Co-ordinate works with 3rd party contractors to ensure all planned and remedial works are carried out within agreed timescales
• Ensure all defects are addressed, managed and remedial actions are put in place
• Log and manage all remedial works, constantly updating customer on the progress and process
• Take ownership of any escalated customer issues, ensuring customer satisfaction is prioritised
• Work closely with site manages to understand the progress and timescales of developments, ensuring customers are kept informed throughout
• Ensure adherence to key compliance and regulatory requirements, providing all team members with regular training and support

Profile

• Experience within a similar role within a housebuilder environment (desirable)
• Excellent customer relations experience
• Ability to prioritise workload
• Problem solver
• Ability to provide genuine empathy to custoemrs
• Strong attention to detail

Job Offer

The Role of Customer Care Manager is an excellent opportunity to join a leading UK Housebuilder at their offices on the outskirts of Leeds.

The role offers a salary of 37,000 to 45,000 depending on experience

Working Hours are Monday to Friday