New Claims Enquiries - Client Care Manager

About Leigh DayWe are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We're not afraid to take on difficult and challenging cases, and our areas of practice include discrimination in the workplace, defective products, financial services and human rights abuses in this country and overseas.

About the teamThe Client Experience Team is a newly created team that handles and triages new claims enquiries for the firm.

About the role The Client Care Manager is a new role that will sit within the newly created Client Experience team, focusing on group claims.

The Client Care Manager will work alongside the Head of Client Experience to help build and develop a new team focused on new client enquiries and claims.

Additionally, this role will manage escalated issues alongside colleagues within the compliance team, monitor the team's performance, and report on KPIs.

Application ProcessFor more details about the role, who we're looking for and how to make your application, please click "apply now" to be re-directed to our careers page.

Please submit your application as early as possible to be considered for the role as interviews will be held on an ongoing basis.

Commitment to Equality, Diversity, and InclusionLeigh Day is committed to the principles of equality, diversity, and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities.

We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.

Employee benefits• Hybrid working (typically 2 days from home for a full-time worker)• 29 days annual leave (excluding public holidays)• Enhanced pension contributions• Life assurance 4 x salary• Healthcare cash plan• Subsidised gym/ sports team membership up to 50% off• Cycle to work scheme• BUPA Private Health Insurance• Enhanced maternity & paternity pay• Free breakfasts & lunch every day