Customer Service Representative

Schedule: Monday to Friday, no weekends
Work Location: In person
Benefit: 22 Annual leave+ bank holidays, staff discount

Our client is a leading bathroom manufacturer based in Leeds, renowned for our innovative designs and high-quality products. We pride ourselves on delivering outstanding service and value to our customers, ensuring a smooth experience from the initial contact through to the final installation.

Job Overview:
You will be the first point of contact for customers and play a key role in upholding our reputation for excellent service. Your responsibilities will include handling inquiries, resolving issues, and providing detailed product information to guarantee a seamless customer experience.

Key Responsibilities:

• Customer Support: Address customer inquiries via phone, email, and chat, providing prompt and accurate information on products and services.
• Order Processing: Assist with order placement, shipment tracking, and managing returns or exchanges.
• Problem Resolution: Efficiently handle customer complaints, providing solutions within company guidelines while ensuring satisfaction.
• Product Knowledge: Stay informed about our product range, including features, specifications, and installation procedures, to offer expert advice.
• Sales Support: Collaborate with the sales team to manage customer accounts, provide quotes, and follow up on leads.
• Documentation: Record customer interactions, transactions, and feedback accurately using our CRM system.
• Collaboration: Work closely with departments such as manufacturing, logistics, and quality control to resolve customer issues and improve service.
• Feedback Collection: Gather and report customer feedback to contribute to product and service improvements.

Key Skills & Qualifications:

• Experience: Previous customer service experience, ideally in manufacturing or retail.
• Communication Skills: Strong verbal and written communication skills, with a focus on customer satisfaction.
• Problem-Solving: Ability to handle customer issues with calmness and quick thinking.
• Technical Aptitude: Familiarity with bathroom products or a willingness to quickly learn technical product details.
• Organizational Skills: Attention to detail and the ability to manage multiple tasks effectively.