Membership Advisor

Job Description

Title:                    Membership Advisor

Reporting to:       New Member Recruitment Manager        

Location:              Rothwell, Leeds

Job Purpose:        To increase FMB membership by inbound and outbound telesales

Responsibilities:

1.        Increase FMB membership base by selling membership as set out in the sales strategy utilising a combination of inbound and outbound telesales.

2.       Take responsibility for individual sales to ensure initial interest is converted to full membership within the expected timeframes.

3.       Ensure you remain up to date with the full range of products and services available to FMB members.

4.        Ensure all potential FMB members receive a positive sales experience.

5.       Keep the CRM up to date and maintain an accurate sales activity record. Comply with required reporting within specified timeframes.

7.       Undertake any other duties which reasonably fall within the remit of the role.

8.       Maintain accurate knowledge of competitor activity.

9.        Achieve individual sales targets.

10.      To safeguard members' and others' personal data, in accordance with all relevant Data Protection legislation, including the General Data Protection Regulations (GDPR) in force from May 2018. To participate in all training and guidance offered by FMB on GDPR, and to keep this knowledge up to date.

This job description is not intended to be either prescriptive or exhaustive. It is issued

as a framework to outline the main areas of responsibility at the time of writing. Your

manager will, in discussion with you, review the job description from time to time. It is

the FMB’s intention to work with you to update and incorporate changes to your job

description as required. However, if agreement cannot be reached, the FMB reserves

the right to impose changes.

Person Specification

Essential

·        Proven experience of selling products and services to individuals / SMEs through telephone sales

·        Experience of cold calling as well as following up on warm leads

·        Sound knowledge of Microsoft Excel and Word

·        Experience of CRM systems

Skills and aptitudes

·        Excellent communication skills, both written and verbal. 

·        Excellent telephone manner

·        Has the tenacity to complete the sales process but in a way which builds a positive image of the FMB

·        Self-motivated individual

·        Ability to exceed sales targets through excellent questioning and listening skills, strong diary management, focus, drive, determination, and hard work.

·        Skilled at recognising work priorities and organising own time

·        Able to work effectively within a team

·        Willing to keep up to date with products and services