Service Desk Team Lead

Harvey Nash is delighted to be partnering with the University of Leeds to recruit a Service Desk Team Leader to join their Service Desk team.

The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of digital technology, data, and digital approaches as part of their new university strategy.

With the launch of the Digital Transformation Strategy, it's time to modernise and secure the university's IT Services, supporting their ambitious visions for a digital future. As part of this critical initiative, we are seeking an experienced IT Team Leader to play a key role in shaping the future of the Service Desk at the university.

If you're passionate about technology, innovation and making a difference, this is a unique opportunity to contribute to an exciting digital transformation journey. You will help manage a team of excellent Service Desk Analysts and shape their journey in solving a variety of IT issues and problems with different devices, technologies and operating systems across the campus.

You will aim to provide a high-quality service and ensure that your team is delivering in line with the service and operational agreements. You will be customer focused with excellent communication skills and instil this in the team, ensuring that the high-standards are established across the team.

Experience of interest:

• Team leadership and management of an IT function
• Delivering outstanding service in line with defined SLA's and OLA's
• Helping line reports learn and develop, performance management, personnel management and sickness management experience
• Excellent communication skills, with the ability to translate technical information to key stakeholders in high-detail that's understandable to non-technical users.

What’s in it for you?

£38,025-£45,585 | 26 days holiday plus 8 Bank Holidays + 8 Campus closed days | 14.5% Employer pension contribution and life assurance + Plenty more fantastic benefits.

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