Account Development Executive

About Iris:

IRIS Software Group is a leading global provider of mission critical software and services and one of UK’s largest privately held software companies.

We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient and give more time to do what’s valued.

We started 45 years ago with accountancy software and have evolved to be trusted by more than 100,000 customers in 135 countries around the world. We invest heavily in development using the latest processes and technologies, driven by our Indian and Romanian Product Development Centres to build the next generation of cloud-based accountancy, HR and education solutions.

Our global and domestic payroll and HR solutions are used nearly five million employees. Almost one million UK employees are managed by our HR solutions, and one in eight UK employees are paid through IRIS payroll solutions. We are the largest third-party online tax filer with UK Government, and we are used by 54 of the top 100 US and 91 of the top 100 UK accountancy firms. We also serve over 13,000 schools and academies, and almost five million UK families use our apps to connect to their child’s school.

In the last year, we have been awarded Technology Company of the Year in the UK Tech Awards; Employer of the Year in the Thames Valley Tech Awards; and the Americas Prime Award from the K2 Enterprise Awards. IRIS Education has been named Company of the Year at the UK National MAT Awards 2023, and crowned Company of the Year (more than 12m) in the Bett Awards 2023.

Purpose of the Job:

The Account Development Executive will work alongside the Senior/Strategic Account

Development Manager supporting our larger customers and will be involved in reactive and

proactive interactions including managing less complex/transactional orders and booking

review meetings.

This role requires excellent communication skills and the ability to work collaboratively with

senior team members to ensure customer satisfaction and retention.

This is an mid/entry-level position suitable for an internal candidate with 12 months + experience in and inside sales role. Training and mentorship will be provided to support professional development and success in the role.

As an Account Development Manager in this team, your role will involve but will not be limited to:

Customer Management:

• Assist the Senior/Strategic Account Manager in managing customer accounts and interactions, including being point of contact when Field colleagues are attending site visits.
• Respond to customer enquiries and provide timely and accurate information.
• Discuss customer issues and escalate complex cases to relevant internal departments.

Deal Management:

• Handle lower-level deals and transactional sales under the guidance of the Senior/Strategic Account Manager.
• Deal with the inbound leads for the individual academies within the tier 1 trusts.
• Proactively make smaller value product sales into the academies with the tier 1 accounts.
• Ensure all deals are processed in accordance with company policies and procedures.
• Maintain all customer communications and actions in the CRM.
• Track and report on deal progress and outcome

Meeting Coordination:

• Actively contact customers to schedule review meetings between customers and the Senior/Strategic Account Development Manager.
• Prepare materials (i.e showpad information, collateral) and support follow-up actions.
• Maintain an updated log of customer interactions and meetings in the CRM.

System and Process Knowledge:

• Develop a strong understanding of the company’s internal systems and processes.
• Create quotes and proposals for the Strategic Account Development Manager
• Utilise internal systems to maintain accurate and up-to-date customer records.
• Make sure CRM admin for opps is complete, including closed lost reasons etc.

Collaboration and Learning:

• Work closely with the Senior /Strategic Account Manager and other team members to achieve common goals.
• Be open to coaching and feedback from senior team members.
• Participate in training and development programs to enhance skills and knowledge.
• Work with your Strategic Account Development Manager to identify potential trust wide agreements/upsells

Customer Satisfaction:

• Strive to exceed customer expectations and ensure a high level of customer satisfaction.
• Proactively identify opportunities to improve customer experiences.
• Contribute to maintaining and growing a base of happy, loyal customers

Continuous Learning

Staying updated on industry trends, product knowledge, and sales techniques to enhance lead generation and qualification strategies and adapting to evolving market dynamics.

If this sounds like you, please apply directly through LinkedIn. If you have any questions specifically about the role, please reach out to Jack directly!