Mpeople Recruitment Yorkshire
Leeds
Part Time
Contract
Customer Service Advisor - Leeds 11
The benefits of taking this role include:
Working with a passionate team who continuously help one another.
Experience of working for a global business
On-site parking
Subsidised canteen
Fantastic learning and development team who will assist you in your journey.
Hybrid Working After Training
Responsibilities within this role will include:
Provide support by out bounding customers to understand and resolve questions and issues prior to the customer highlighting
Investigate diligently any issues raised ensuring excellent service is delivered to retain the customer
Manage own workload, regularly updating where appropriate internal and external customers ensuring a timely resolution
Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication
Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change
Task orientated work with a requirement to contribute to the overall customer retention mission
Ability to navigate several systems to support in the resolution
Accountable for own metrics including First Contact resolution and Customer Satisfaction, driving more promoters.
To be successful within this role you will have the following;
Have a positive outlook, with a can-do and win/win attitude
Sound decision-making skills
Excellent verbal and written communication skills
Must be a self-starter, proactive and forward-thinking
A quick learner
Able to work under pressure
Ability to make effective choices to serve the customer
Share ideas and work comfortably within a team
Basic computing skills
Have a flexible approach to work
PLEASE NOTE: These roles move very quickly. Please be available to answer calls from our recruiters to discuss your application.
Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.
Sadly we cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn t been successful. We wish you all the best in your job search.
Mpeople Recruitment Yorkshire
Leeds
Part Time
Contract